Tag: Customer Service

29
Dec

4 Ways to Improve Your Wine Club’s Retention

While wine club retention has been a hot topic for a number of years, it’s never been more critical than in 2020. Between closed tasting rooms and minimal traveling, it’s a given that wineries have struggled to find new club members. This makes retention that much more important for wineries. Fortunately, the answer is simple: create more value. Any way your winery can think to add additional value for your customers will help curb attrition.  When customers see lots of value, they’re more likely to keep their membership and continue to enjoy your wine. Here are a few ideas to help you get started.

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30
Jun

16 Tweetable Direct to Consumer Wine Sales Tips

Do you want to sell more wine? Well of Course you do! In this blog we have compiled a handful of great wine sales nuggets so short that you can even tweet them.  Grow you direct to consumer sales in under 140 characters.

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10
Jun

Too Hot to Ship? 3 Reasons to Call Customers this Summer!

It’s that time of year again where shipping wine gets challenging. In the south it’s already over 100 degrees, but consumers still want their wine. That said, here are a few reasons to call customers, provide exceptional customer service and sell more wine this summer.Continue Reading..