How Do I Get My Staff On the Phones?

One of the biggest challenges I hear from wineries doing the calling in house is, “How do I get my staff on the phones”?  Doesn’t matter if it’s the winery or a call center, getting and keep people on the phones is challenging.  Here are 4 ideas on tackling this challenge:Continue Reading..


The Best Way to Incentivize Your Customers

In order to help boost sales, offering a discount can get it done. But it’s often not the best way to go. Let’s say you call a customer and offer them a great discount on your wine. Perhaps they will buy more than usual, and that’s great! But the danger of offering a discount like that, is the next time they buy, there is a good chance they will expect it again. Continue Reading..