THE BLOG

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11
Sep

People

Hiring

Hiring the right people is half the battle.  Be sure to keep a few things in mind when finding the right phone reps.  Hire with passion and skill set in mind.  Passion for wine and phone sales experience come across in the call and make customers want to buy.

See our blog on hiring → 

Coaching and Training

Coaching and training sales reps is a constant but needs to be changed up.  Establishing a script so the rules of the road are in place to start.  Then monitoring / listening to their calls so they are corrected when mistakes are made. Champion sales, customer service, and motivational techniques so they develop into a great sales person.

How to get your staff on the phones →

Managing

Manage for success.  Set goals based on metrics and database availability.  Incentivize reps by reaching these goals to create a fun and friendly calling culture.

Key essentials for an in-house telemarketing campaign →

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11
Sep

Processes

Best Practices

Establishing best practices for your call center is critical for achieving the best results. Set the standard so that reps know what to expect and be sure you are following telemarketing laws.

Learn More →

Scripting

A great script gives sales reps structure and confidence with repetition. The four components to a great call script are an intro, reason for the call, offer, and close.

Script Examples →

Our blog on scripting →

Reporting

Tracking the sales productivity of reps, campaigns, and products will help you to gauge what works and what does not. Obviously, sales reporting and metrics is key; as well as using software to track phone stats and record calls.

Learn More →

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11
Sep

Technology

Implement CRM

Choose a CRM that is easy for rep’s to use and easily integrates into your current eComm, POS, and email marketing. Using a cloud based CRM allows for ease of access and ensures that all of your data is in the same place.

See Our Blog on CRM’s →

Phone

Implement a phone system with the ability to:

  • -Track calls
  • -Record calls
  • -Auto dialer
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11
Sep

Sales Training Videos

Sales Training Videos [Youtube_Channel_Gallery feed=”playlist” user=”PLKzdSSPzHR2JWFgTc0f88_e_WtWSPut3_” videowidth=”670″ ratio=”16×9″ theme=”dark” color=”white” autoplay=”0″ rel=”0″ showinfo=”1″ maxitems=”2″ thumbwidth=”90″ thumbratio=”16×9″ thumbcolumns=”4″ title=”1″ thumbnail_alignment=”left” key=”AIzaSyBMkQtPYnXSh91PaWzmlGdEPynp4PiP4P4″]
Motivational Videos [Youtube_Channel_Gallery feed=”playlist” user=”PLKzdSSPzHR2JyoedfJqqJeVkJylWqoV9o” videowidth=”670″ ratio=”16×9″ theme=”dark” color=”white” autoplay=”0″ rel=”0″ showinfo=”1″ maxitems=”2″ thumbwidth=”90″ thumbratio=”16×9″ thumbcolumns=”4″ title=”1″ thumbnail_alignment=”left” key=”AIzaSyBMkQtPYnXSh91PaWzmlGdEPynp4PiP4P4″]
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Why

These videos are a great training and motivational tool.  There are sales tips and thought processes, along with energy boosting to get reps pumped up.

When

Best time to watch these is any time.  Before the beginning of the first call is what I tell most clients.

How

You can show these to the whole team on a big screen so you can discuss afterword or individually right at the reps computer.