Scripting
Script Example #1:
Introduce yourself
“Hi, this is Mark with XYZ winery, is Mr./Mrs. Customer there?”
Purpose of the Call
“Mr. Customer, I know that you recently received (X) in your shipment. I also have (Y) available.”
Close
“What I’m doing for customers is putting together mixed cases of (X & Y). Would you like me to put together a mixed case for you?”
Script Example #2
Introduce yourself
“Hi, this is Mark with XYZ winery in the beautiful California.”
Purpose of the Call
“Mr. Customer, I see that you have purchased (X) in the past and I have a few cases left.”
Close
“Would you like me to send those to your home or office?”