Category: Tracking

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11
Sep

Processes

Best Practices

Establishing best practices for your call center is critical for achieving the best results. Set the standard so that reps know what to expect and be sure you are following telemarketing laws.

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Scripting

A great script gives sales reps structure and confidence with repetition. The four components to a great call script are an intro, reason for the call, offer, and close.

Script Examples →

Our blog on scripting →

Reporting

Tracking the sales productivity of reps, campaigns, and products will help you to gauge what works and what does not. Obviously, sales reporting and metrics is key; as well as using software to track phone stats and record calls.

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11
Sep

Technology

Implement CRM

Choose a CRM that is easy for rep’s to use and easily integrates into your current eComm, POS, and email marketing. Using a cloud based CRM allows for ease of access and ensures that all of your data is in the same place.

See Our Blog on CRM’s →

Phone

Implement a phone system with the ability to:

  • -Track calls
  • -Record calls
  • -Auto dialer